First of all, we know you could be anywhere on the Internet, so thank you very much for preferring to be here, with us, at this time 😉.

As the business world rapidly evolves, Candidate Experience (or CandE) is becoming the new talk of the town 🌆. And while collecting feedback from candidates serves as an insightful lens 🤓 into our cNPS, it shouldn't be where our journey ends. Dive in, as we break down how to close this feedback loop and make every candidate feel truly heard!

Why Following Up On Feedback Matters ✉️➡️👂 Envision this: you're super pumped about a job interview, investing hours into prep and research. But alas, they pick someone else. Your emotions take a hit, but you still respond to their feedback survey. Yet, the silence that follows feels deafening 🦗. This is where companies often drop the ball. Recognizing the effort put into these surveys is crucial, and a proper follow-up can make all the difference.

Your Brand's Reputation Is Tied to The Experience 🌟 Your brand isn't just your logo or tagline – it's every interaction a candidate has with you. Just one poor experience can echo loudly, especially in our digital age. For instance, research from Glassdoor indicates that 72% of job seekers share bad experiences online 📢. However, proactively addressing feedback can mitigate these challenges, ensuring your brand shines in the best light.

Crafting a Robust Feedback Follow-up Strategy 🛠️🗺️ Closing the feedback loop goes beyond a mere response. It's about:

1. Enhancing positive experiences 🌱: Reinforcing the good and continuously striving for excellence.
2. Turning around negatives 👎➡️👍: Addressing pain points to prevent online venting and showcasing genuine care.
3. Digging deeper 🕵️: Unearthing more insights by prompting candidates for elaboration.

Depending on cNPS scores:

• Detractors (0-6): Address their concerns directly, perhaps via phone or a personalized message.

• Passives (7-8) & Promoters (9-10): For those content with the process, delve deeper into specific feedback or keep them engaged for future opportunities. Remember, today's non-fit could be tomorrow's star!

3 Gold-Standard Practices for Closing that Loop ⭕

1. Ownership: Assign a dedicated individual or team to monitor and respond to feedback.
2. Ready-to-Deploy Templates: Have pre-made response templates tailored to different candidate sentiments (Detractors, Passives, and Promoters).
3. Prioritize: If resources are tight, hone in on Detractors and candidates with direct recruiter interactions.

Final Thoughts 🧠✨ The magic lies in the blend of data-driven actions and human connection. Don't just look at cNPS as a statistic on a dashboard. Instead, let it guide you in fostering genuine relationships and building a brand that resonates. Ready to dive in? Check out our resources to get a head start!

Embracing feedback is the future of recruitment. Let's lead with empathy and authenticity 🌟💬. Cheers to a brighter, feedback-fueled future! 🚀🥂.